Got questions? We have answers.
If you have a question that isn't found here, let us know and we'd be happy to answer it for you.
The short answer: Nope! We want this to be as simple as possible for your customers.
The long answer: We designed the system from the ground up to be as frictionless as possible. It works from any phone or device with a web browser. No account needs to be created, and there is nothing to install. Your customers will simply click the link and record their video! That’s it.
Via Email: Open your invite, then select "Copy HTML" and paste it on your outbound emails.
Via SMS: Open your invite, then click "Text to myself", then forward that text to your customers.
Via Direct Link: Open your invite, then copy the direct URL at the top. From there, the world is your oyster. Paste into buttons, pictures, words, etc.
For a visual aid and further explanation on requests (aka invites), please visit our help desk .
Yes! We built the chance to re-record in the flow. In the native phone camera app, users are given a chance to view and re-record. When using desktop, we built an in-house re-record button, and we let users view their videos before submitting as well.
Not enough? No worries! Your customers can also manually upload a video from their photo gallery or desktop file browser.
Yes! We built Veedback to remove the friction from soliciting and collecting user generated video. Using Veedback enables your team seamlessly request user generated video from even the most nontechnical customers in one click.
Need more? Reach out! A real human on our team will talk with you about your needs.
Yes! You have 2 options
Option 1: You can upload the files you want our AI to watch and provide you a report.
Option 2: If your library is too large to upload or you are hoping for an integration, our dev team is happy to help you. Reach out and one of our human team members will be happy to discuss solutions with you.
We sure do! Sign up here. You can earn up-to 20% of monthly recurring revenue. And we often do competitions where you can earn more.